If you want to polish up your telephone skills for Corporate Reception in the City, learn how to provide excellelnt customer service, cope with Switchboard or improve your English communication, see the list of top titles below. If you have any book to recommend to readers, please email info@frontofhousemagazine.com. Books for your career on reception, delivered directly from UK or USA!
The Receptionist
by Joyce Twing
 Paperback: 170 pages
Publisher: McGraw-Hill Publishing Co. (1 April 1983)
ISBN-10: 007065641X
ISBN-13: 978-0070656413
Buy this book: UK / USA
Telephoning in English
by B Jean Naterop, Rod Revell
 Paperback: 136 pages
Publisher: Cambridge University Press; 3Rev Ed edition (1 Jul 2004)
ISBN-10: 0521539110
ISBN-13: 978-0521539111
Buy this book: UK / USA
Book description
Telephoning in English is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It is suitable for use in class or for self-study. Telephoning in English develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition of this highly regarded and successful title takes into account recent developments in telecommunications and offers new listening material throughout.
Telephoning in English Audio Cassette: 2 [Audiobook] (Audio Cassette)
by B Jean Naterop, Rod Revell
Audio Cassette: 144 pages
Publisher: Cambridge University Press (1 Jul 2004)
ISBN-10: 0521539129
ISBN-13: 978-0521539128
Buy this book: UK / USA
Call Center Success (Crisp Fifty-Minute Books)
by Lloyd Finch
 Hardcover: 120 pages
Publisher: Crisp Publications Inc (9 Aug 2000)
ISBN-10: 1560525789
ISBN-13: 978-1560525783
Buy this book: UK / USA
Telephone Courtesy & C/S (Crisp Fifty-Minute Books)
by Lloyd Finch
 Hardcover: 104 pages
Publisher: Crisp Publications Inc; 3rd Ed edition (23 Feb 2000)
ISBN-10: 1560525770
ISBN-13: 978-1560525776
Buy this book: UK / USA
Telephone Skills from A to Z: The Telephone Doctor Phone Book (Crisp Fifty-Minute Books)
by Nancy J Friedman
 Paperback: 100 pages
Publisher: Crisp Publications Inc; Rev. Ed edition (8 May 2000)
ISBN-10: 1560525800
ISBN-13: 978-1560525806
Buy this book: UK / USA
Great Customer Service on the Telephone (The WorkSmart Series)
by Kristin Anderson
 Paperback: 96 pages
Publisher: Amacom (Nov 1992)
ISBN-10: 081447795X
ISBN-13: 978-0814477953
Buy this book: UK / USA
Book Description
Aimed at anyone who uses the phone, this text shows how to use it as a service tool that directly impacts on company profits. It covers handling irate customers, taking meaningful messages, handling conference calls and transfer calls, screening calls and improving voice effectiveness.
Manners on the Telephone
by Terri De Gezelle
 Library Binding: 24 pages
Publisher: First Facts Books (Aug 2004)
ISBN-10: 0736826483
ISBN-13: 978-0736826488
Buy this book: UK / USA
Customer Service and the Telephone (Business Skills Express)
by Dennis Becker, Paula Borkum Becker.
 Paperback: 100 pages
Publisher: Irwin Professional (USA) (May 1994)
ISBN-10: 0786302240
ISBN-13: 978-0786302246
Buy this book: UK / USA
Book Description
The Business Skills Express Series covers a broad range of key business skills and topics in a fast, interactive format that should appeal to employees, managers and trainers alike. These authoritative books deliver training and give readers new ways to increase productivity and career satisfaction. This book covers customer service and the telephone.
Telephone Etiquette (Hardcover)
by L Iles
 Publisher: Permacharts Inc. (1 Mar 2001)
ISBN-10: 1550805029
ISBN-13: 978-1550805024
Buy this book: UK / USA
The Telephone Skills Coaching Manual: 40 Sessions for Working with Individuals and Groups: Key Telephone Skills and Inbound Calls v. 1 (Ring-bound)
by Pat Cochrane
 Ring-bound: 368 pages
Publisher: Gower Publishing Limited (2 May 2002)
ISBN-10: 0566083000
ISBN-13: 978-0566083006
Buy this book: UK / USA
Book Description
This coaching manual contains ready-to-use sessions for working with individuals or small groups. The material is designed to enable the trainer or coach to help trainees reflect on their experiences, share success, learn from failure and practice new skills and techniques until they're ready to try them out for real. The coaching processes involved in the manual should help improve self-awareness and teach your people how to observe behaviour and give and receive effective feedback. This first volume focuses on the fundamental telephone skills that we all need, along with the skills for handling inbound customer service and sales calls.
Milady’s Salon Recep Handbook
 Spiral-bound: 160 pages
Publisher: Milady (16 Jul 1993)
ISBN-10: 1562530445
ISBN-13: 978-1562530440
Buy this book: UK / USA
Medical Receptionist's & Secretary's Handook (Spiral-bound)
by Lesley Graham
 Publisher: Workplace training (30 Aug 2005)
ISBN-10: 0958198594
ISBN-13: 978-0958198592
Buy this book: UK / USA
The GP Receptionist's Handbook
by Phillip Simons, Bennett Quinn, Quinn Bennett
 Paperback: 288 pages
Publisher: Saunders (W.B.) Co Ltd (Mar 1995)
ISBN-10: 0702018341
ISBN-13: 978-0702018343
Buy this book: UK / USA
Book Description
The GP Receptionist's Handbook has been specifically designed for those working in general practice. Reflecting the recent changes in the health service, it covers the full range of receptionist's responsibilities and duties, and emphasises their central role in the smooth running of the practice. Designed to be both an active guide to learning about general practice, and a survival guide for newly appointed staff, the book is also an invaluable source of reference and advice. It reflects the impact of computerisation on practice procedures, and the vital importance of confidentiality, accuracy and customer care is highlighted throughout.
Practical features include:
- sample blank forms which can be photocopied for immediate use in your practice
- handy checklists and schedules for quick reference
- glossaries of terminology, both medical and technical
- lists of common abbreviations
Comprehensive and user-friendly, this practical handbook will become the essential companion for all receptionists in general practice, and a useful guide for anyone new to general practice, including medical secretaries, practice nurses and GP trainees.
The Veterinary Receptionist
by John R Corsan, Adrian R Mackay
 Paperback: 180 pages
Publisher: Butterworth-Heinemann Ltd (28 Feb 2001)
ISBN-10: 0750642254
ISBN-13: 978-0750642255
Buy this book: UK / USA
Book Description
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. This new book is a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively, including: guidelines on drug dispensing, commonly asked questions, emergencies (e.g. poisoning, RTAs), and basic first aid. John Corsan runs Vetlink, a company specialising in continuing education courses for the veterinary profession. One of the courses he runs is 'Receptionist 2000'.
|
