Telephone Etiquette
- A good phone manner can leave a lasting impression on both you and your company. Sun Moritz from Miss Reception Training Academy offers advice to FOH readers Good manners are something ...
Love a Child Foundation
- Sponsor a child with 'Love a Child Foundation' www.loveachildfoundation.com 'Love a Child Foundation' supports children from poor areas of the world, who are refugees, abandoned, abused, exploited or orphaned. The foundation...
The Telephone – A One Act Play
- The way you answer the telephone could seriously affect your employers business "The Telephone" A micro play in one act: probably the shortest play in history! Scene 1: Spotlight on a woman ...
Stress Management
- Phones are ringing, a client is waiting to be checked in, a courier is anxious to get a signature on a delivery and you are on the phone to the guest in room 1710 who is complaining that the room is too small. Oh yes, the courier is starting to get ...
Robots on Reception
- Lets examine the evidence. ASIMO the Japanese Humanoid. Asimo is a humanoid, developed by Honda Motor Co Ltd and currently has employment as a receptionist at their office in Honda Wako Building north of Tokyo. Using sensors, Asimo can recognise ...
Celebrities on Reception
- Leona Lewis is not the only celebrity to start her career behind a reception desk. This month we introduce two highly motivated and powerful women who had the necessary skills to make it in this extremely demanding role. Rosa Parks – ...
Cabin Crew to Receptionist
-Cabin Crew – to – Receptionist, by Mary. Mary had made the decision – she’d decided to leave her life in the air and join the land lovers. So here I am with first-day-at-school nerves, just embarking on my new life...
Be Nice to Receptionists
- A number of articles have appeared recently in US news items, illustrating the importance of impressing the receptionist when attending job interviews - no matter how important the position in question. Receptionist ...
Dino Ushida
- FOH talks to Dino Ushida, General Manager of Business Development - BUSINESS DESIGN LABORATORY CO. LTD – The makers of Hello Kitty! Following our ‘Robots on Reception’ article, a number of readers ...
Peter Hannah
- Peter Hannah is the Hotel Manager of the Mountbatten Hotel in London, part of the Radisson Edwardian Group. The Mountbatten is situated in the most historically interesting area of London, Covent Garden. How long...
Jan McGuigan
- Jan McGuigan from Kennedys Trying to interview Reception managers for law firms has proved exceptionally difficult – not because they won’t be interviewed, but because it’s almost impossible to get them to stand still!!! Jan ...
Siobhan Kelly
- Herbert Smith are international lawyers with offices throughout Europe and Asia, and this year have established a presence in the Middle East with the opening of an office in Dubai. The London office has more than 800 lawyers dealing with the corporate ...
Sun Moritz
- Sun Moritz began work as a receptionist at the age of 15, eventually moving into executive reception, where she stayed for seven years. Employed by government organizations as well as high profile companies in the city, Sun realized ...
Ben Noah
- PwC has identified the importance of an excellent Front of House, and hired Ben Noah to turn their concept of ‘PwC Welcome’ into reality, transferring best practice initiatives from the hospitality industry into the corporate world. FOH ...
Mark Kirby
-Interview with Mark Kirby Rooms Division Manager at The SheratonParkTower What is your role? As a Rooms Division Manager I am responsible for the operational running of the Reception, Concierge, Fitness Centre, Car Park and in the absence of the ...
Lydia Neckles
-Lydia from Deloitte ………….began her career as a receptionist in 1993 for an exclusive private members club. She worked her way up to Front Office Supervisor in charge of 18 staff, and met many a famous face along the way ...
Antje
- October 2005 Antje began her career in Germany as a trainee receptionist back in 1985 – just four years before the fall of the Berlin Wall. She worked her way up within the German Hotel industry, until 1996 when ...
Francois
- I think the most rewarding part of my time with Allen and Overy has been my involvement with the new building at Bishops square. The architects and builders have worked closely with staff – we have all taken part in user group sessions,...
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